Shipping policy
Thank you for visiting and shopping at ljhkghk.us. Following are the terms and conditions that constitute our Shipping Policy. We aim to offer you the best shipping options, ensuring that we provide the highest levels of responsiveness to you at all times.
1. Shipment Processing Time (Order Handling Time)
All orders are subject to our standard handling and processing window before shipment. Please note that order handling occurs strictly during business days (Monday to Friday).
Order Cut-Off Time: 14:00 (2:00 PM) GMT-08:00 Pacific Standard Time (Los Angeles)
Order Handling Time: 1 to 7 Business Days (Processed Monday through Friday)
Orders placed after the 14:00 cut-off time on Friday or over the weekend will begin processing on the following business day.
2. Transit Time & Delivery Estimates
Once your order has been processed and handed over to our shipping carriers, the transit time to your destination begins. Standard delivery services operate from Monday through Friday.
Standard Transit Time: 7 to 15 Business Days (Shipped Monday through Friday)
Total Estimated Delivery Window: 8 to 22 Business Days
Please note that delivery timelines are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
3. Shipping Costs
Shipping charges for your order will be calculated and clearly displayed at checkout. We ensure complete transparency prior to any payment execution.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will typically become active and traceable within 24 to 48 hours of dispatch.
5. Customs, Duties, and Taxes
ljhkghk.us is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages & Delivery Issues
If you receive your order damaged, or if your package is significantly delayed, please reach out to our support team immediately. Please save all packaging materials and damaged goods before filing a claim, and include your order number for faster processing.
7. Contact Information
If you have any questions or concerns regarding our shipping practices, timelines, or an existing order, please do not hesitate to contact our dedicated customer service department:
Website: ljhkghk.us
Email: support@ljhkghk.us
Phone: +1 760-791-3566
Support Hours: Monday – Friday (9:00 AM – 5:00 PM PST)