Refund policy
Thank you for shopping with us. We value your business and want to ensure you have a satisfying experience. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below for details on how to return your items.
💡 Key Policy Highlights
Return Window: 30 days from the date of delivery.
Refund Processing Time: Within 7 business days after approval.
Support Email: support@ljhkghk.us
1. Return Window
You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging, including all tags, labels, and protective wrapping intact.
You must provide the receipt, order number, or proof of purchase.
Note: Items that show signs of wear, misuse, or are missing original parts will not be accepted for return.
3. Return Process
To initiate a return, please follow these steps:
Contact our support team via email at support@ljhkghk.us with your order number and the reason for the return.
Our customer service team will review your request within 1-2 business days.
If your return is approved, we will provide you with the return shipping address and detailed instructions on how to send your package.
Please pack the item securely and ship it back to us using a trackable shipping service. We strongly recommend keeping the tracking number for your reference.
4. Return Shipping Costs
Unless the item is defective, damaged upon arrival, or the wrong product was sent, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
5. Refunds & Processing Time
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.
If approved, your refund will be processed immediately. The refund amount will automatically be applied to your original method of payment within 7 business days. Please note that your bank or credit card company may take additional time to post the transaction to your account.
6. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@ljhkghk.us with clear photos of the issue. We will evaluate the problem right away and make it right by providing a replacement or full refund at no extra cost to you.
7. Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), personal care goods (such as beauty products), and items marked as final sale or gift cards.
📞 Contact Us
If you have any questions about our Return & Refund Policy, please do not hesitate to contact our customer support team:
Email: support@ljhkghk.us
Phone: +1 760-791-3566
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)